FAQ
Frequently asked questions.
How Kampfire works for organizers, attendees, and enterprise teams - plus security, privacy, setup, and billing.
About Kampfire
What is Kampfire?
Kampfire turns event photos into personalized post-event experiences that generate ongoing value. Using AI and identity matching, it organizes event photos into individual, private collections and delivers them back to attendees in a personal, timely, and easy way to engage with. Those personalized photo experiences become a trigger for post-event actions - viewing, downloading, sharing, clicking, and continuing the conversation. Instead of letting event photos live in folders or generic galleries, Kampfire turns them into an active post-event engine that extends the life and value of the event. See how Kampfire works.
Who is Kampfire for?
Kampfire is built for teams that create great event experiences and want to generate value from them long after the event ends. It's used by brands and corporate marketing teams who invest in events and want a post-event engine that turns real moments into ongoing engagement, reach, and leads; by event agencies who design memorable experiences and want to extend their impact beyond the show floor; and by exhibitors who activate booths and interactions onsite and need a way to continue the conversation after the event day. Explore solutions by team.
What problem does Kampfire solve?
After the event ends, most attendees disappear. They stop responding to emails, ignore follow-ups, skip surveys, and move on - leaving event planners, marketers, and sponsors with limited ways to continue the conversation or capture value from the event. Kampfire solves this post-event "ghosting" problem. By delivering personalized event photos to each attendee, it creates a natural, high-intent reason for people to re-engage after the event. Attendees come back to view, download, and share content that's personally relevant to them, and that interaction opens the door to continued engagement, communication, and measurable post-event outcomes. Read more about the post-event funnel.
What's the biggest advantage of Kampfire over other photo-sharing solutions?
Kampfire builds each attendee a personalized album using facial recognition, so nobody sorts through hundreds of event photos to find their own. But photo delivery is just the hook: every album carries your branding, CTAs, surveys, and sponsor placements, and every view, download, share, and click flows back to your team as a measurable engagement signal. See how we're different.
For event organizers
Do my guests or I need to download Kampfire to use it on a laptop or mobile device?
No downloads are needed. Kampfire is a fully web-based platform that works seamlessly on any device through your preferred browser. Just visit app.kampfire.events to get started - no installation required.
Is it necessary to provide my credit card information in order to start using Kampfire?
No. With the free trial plan, you can create a workspace and explore the system at no cost. The trial lets you upload up to 100 photos, set up a Kampaign, and invite your guests to participate. Once the Kampaign reaches 15 actively engaged guests, you will need to upgrade to a paid plan to accommodate additional guests. See current plans.
Do I need to create a workspace in the system before my event date?
Not at all. One of Kampfire's advantages is that you don't need to set anything up in advance. You can log in after your event, create a new workspace, and upload your photos when it's convenient. That said, you're welcome to create your workspace beforehand to save time later.
Can attendees upload photos to my event workspace?
Yes. Kampfire's Contributors feature allows you to invite guests and photographers to upload photos directly from their devices to a temporary gallery in your event workspace. As the event admin, you can review their uploads and choose which photos to add to your main event gallery. To invite collaborators, use the Contributors view in the left-side menu.
What are the limits for the number of photos and guest albums in a Kampfire workspace?
Photographers typically capture between 500 and 10,000 photos per event, and Kampfire supports events with up to 100,000 photos. The exact upload and personalized-album allowances depend on your subscription plan - see pricing and plans for details.
What types of data are included in Kampaign statistics?
Kampaign Stats provides detailed insights into guest engagement, including photo interactions (downloads, shares, opt-outs), clicks on CTAs, social media links, sponsor ads and logos, survey responses and completion rates, and overall engagement across the Kampaign. These analytics help you measure impact, optimize future events, and demonstrate ROI to stakeholders. You can see a real stats dashboard on the product page.
What if my event is larger than my plan's limits?
Every plan scales: you can add attendees and photos beyond your plan's included credits at per-block overage rates shown on the pricing page. For very large programs or multi-event needs, our Enterprise plan offers custom volumes - get in touch and we'll tailor Kampfire to your event.
Can I use Kampfire on my mobile?
Yes, Kampfire works on mobile browsers and is fully accessible on smartphones and tablets. However, some advanced admin features - like photo filters and Kampaign statistics - are best experienced on the desktop version.
When are Kampaign statistics available to view?
Kampaign Stats become available as soon as the first guest engages with your Kampaign. As more guests interact - by viewing, sharing, clicking, or responding - the data updates in real time, giving you ongoing insight into performance.
What is Social Boost?
Kampfire's Social Boost is an AI-powered feature that helps attendees share their event photos effortlessly. The attendee picks a photo and selects a mood, and Social Boost generates a personalized, on-brand caption ready to post. The result: share-ready content that feels authentic and amplifies your event's reach on social media.
Does Kampfire replace our event platform (Cvent, Swoogo, etc.)?
No, and that's intentional. Kampfire is designed to complement your existing event tech stack, not replace it. It plugs in to strengthen post-event outcomes and measurement without disrupting registration, check-in, or attendee management tools. See how it drops into your event app.
Is Kampfire suitable for enterprise and regulated environments?
Yes. Kampfire is built with enterprise use in mind and supports privacy-aware, compliant deployments. It's already used by global brands and agencies running large-scale, multi-region events. See the Enterprise section below and our compliance overview.
Setting up your event
How can I upload event photos to Kampfire?
You can upload event photos to your Kampfire workspace in several ways: drag and drop photos directly into the uploader, select files from folders on your device, or upload directly from cloud services like Dropbox and Google Drive. This flexibility makes it easy to add photos from wherever they're stored.
What is the maximum number of photos I can upload?
The total number of photos you can upload to an event workspace depends on your subscription plan. You can upload in batches of up to 1,000 photos at a time. Kampfire currently supports JPG, HEIC and PNG file formats.
Can I delete photos after uploading them?
Yes. You can delete photos from your event workspace by selecting them in the Gallery view and clicking "Delete Selected" or "Delete All Photos." However, any photo marked as a Favorite in an active Kampaign will not be deleted. To remove those, you'll need to unfavorite them first, then repeat the deletion process.
What is the purpose of favorite photos?
Favorite photos are images selected by the event organizer to be included in every guest's album, in addition to their personal photos. These can highlight key moments, capture the event atmosphere, or showcase branding and sponsor visibility. You can choose up to 36 favorite photos and update the selection at any time.
What types of Kampaigns can I create for a workspace?
Kampfire offers a variety of customizable Kampaign templates, each designed to serve different event goals, and you can create multiple Kampaigns within the same workspace - even sending different versions to specific guest segments. Common use cases include a Thank You Note to show appreciation after the event, a Newsletter to share updates and future event invitations, a Sponsor Highlight Kampaign to boost sponsor visibility, a Survey Kampaign to gather attendee feedback, and a Plain Kampaign that delivers personalized photo albums without additional messaging. You have full control over the messaging, design, and targeting of each Kampaign.
What does Kampfire do to speed up the uploading process?
Kampfire optimizes the upload process to ensure a fast and secure transfer of photos from your device to the Kampfire cloud. We use advanced techniques like image analysis and intelligent compression to reduce file sizes without compromising quality. These measures help speed up uploads while maintaining data integrity and security.
Can I change a Kampaign's customization after I've shared its link with attendees?
Yes. You can update your Kampaign's customization at any time - even after sharing the link. Once you save your changes, attendees will automatically see the updated design, and your Kampaign Stats will reflect any updates to CTAs, branding, or layout.
For event attendees
Do I need to register to use Kampfire?
No. Kampfire is a web-based app that doesn't require attendees to create an account or register. You can access your personalized photo gallery directly through a link or a QR code provided by your event host - no login needed.
Do I need to download an app to use Kampfire?
No. Kampfire is a web-based app, so there's nothing to download. You can access it instantly through any browser on your phone, tablet, or computer.
Does Kampfire sell my information?
No. Kampfire never sells your personal information. Your data is used solely to deliver the event experience you've opted into and is handled in full compliance with privacy regulations.
Can I download or share the photos Kampfire finds for me?
Yes. You can download individual photos or all of the photos your event host has shared with you. Kampfire also makes it easy to share your photos directly to social media through its built-in sharing tools. Plus, with Kampfire Social Boost, you'll receive AI-generated captions tailored to your event, making it even easier to share your memories with the right message.
Can I control which photos I appear in are shared with others?
Yes. If the event host has enabled Kampfire's opt-out feature, you'll see an option to request the removal of any photos you appear in with just one click. This notifies the host, who can then remove your photos from the shared gallery.
What information does Kampfire collect about me?
Kampfire collects only the information needed to deliver your personalized event photo experience: photos uploaded by your event host in which you may appear, a selfie if you choose to upload one for photo matching, and your email address and/or name only if your host requires verification before granting access. All data is securely stored and used exclusively to personalize your experience, in line with our Privacy Notice.
Why do I need to upload a selfie?
Kampfire uses facial recognition technology to find photos where you appear. Uploading a selfie allows the system to match your face with the event photos, so you receive a personalized gallery featuring only the photos you're in. Curious how it works? Read our plain-language guide to facial recognition at events.
How accurate is the facial recognition?
Kampfire's facial matching is powered by Amazon Rekognition (AWS) and achieves over 99.9% precision in matching guests to their photos, across a wide range of lighting, angles, and photo conditions - so you get the right photos, every time.
Does Kampfire share my photos with third parties?
Kampfire shares photos and selfies only with the trusted service providers needed to deliver its features - such as Amazon Web Services for facial matching and secure storage, and OpenAI for AI-generated captions - under strict confidentiality and data processing agreements. Your data is never sold, and never shared beyond what's required to deliver these features. For the current list of sub-processors, contact contact@kampfire.events.
Does Kampfire use my selfie or photos to search for my personal information online?
No. Kampfire never searches for your personal information online, including on social media or search engines. Your selfie is used exclusively to match you with event photos - nothing more.
How is my information stored and for how long?
Your information is encrypted and stored on secure, privacy-compliant cloud infrastructure. Event photos, selfies, and matching data are retained for the period your event host configures, up to a maximum of 3 years from the event's creation - and you can request deletion at any time. After deletion, residual copies in encrypted backups are permanently destroyed within 35 days. Full details are in our Privacy Notice.
Enterprise
What makes Kampfire suitable for enterprise organizations?
Kampfire is built to support large, distributed teams running multiple events across regions. Enterprise capabilities include advanced security controls, scalability, compliance alignment, dedicated support, and flexible deployment options that integrate into existing marketing and IT stacks.
Does Kampfire support Single Sign-On (SSO)?
Yes. Kampfire supports SSO for enterprise customers, allowing admins to authenticate using their organization's identity provider. SSO can be applied to admin and team accounts while keeping attendee access frictionless.
Is Kampfire compliant with enterprise privacy and data protection standards?
Kampfire is designed to align with major privacy and data protection frameworks, including GDPR and US privacy regulations. We provide clear consent mechanisms, configurable data handling, and documentation to support legal and compliance reviews. See our compliance overview.
How does Kampfire handle data security and encryption?
Kampfire uses industry-standard security practices, including encrypted data in transit and at rest, secure cloud infrastructure, and controlled access to systems and data. Security practices are continuously reviewed and updated.
Does Kampfire integrate with other enterprise tools?
Yes. Kampfire complements existing enterprise stacks: it embeds into event platforms like Cvent, Swoogo, Stova, and Bizzabo, and routes engagement signals into CRM and marketing systems including Salesforce, HubSpot, Marketo, and Dynamics 365. See the product page for how the pieces fit.
What level of support do enterprise customers receive?
Enterprise customers receive prioritized support, onboarding assistance, and access to a dedicated point of contact. Support coverage can be tailored based on event schedules and operational needs.
Can access be restricted across teams, events, or regions?
Yes. Enterprise accounts can manage access at the event and organizational level, making it easier to control visibility and permissions across teams, regions, and multiple concurrent events.
Is 24/7 support available for enterprise customers?
Yes. Kampfire offers 24/7 support coverage for enterprise customers, particularly during live event days. Support availability and response times are defined as part of the enterprise support plan.
Security, privacy and data rights
Is Kampfire GDPR and CCPA compliant?
Yes. Kampfire fully complies with GDPR and CCPA regulations. We collect only the data necessary to deliver our services and ensure users have full control over their personal data, including the right to access, correct, export, or delete it at any time. See our compliance overview and Privacy Notice.
How does Kampfire obtain consent for using facial recognition?
Before using facial recognition, users see the message: "We use facial recognition only to find your photos in the event album." They are also shown: "By clicking continue, you agree to our Terms & Conditions, including the use of facial recognition." By proceeding, users give clear, informed, and affirmative consent, in line with GDPR requirements.
What personal data does Kampfire collect?
We collect only essential data: guest facial data from selfies, and (optionally) names and/or email addresses. Selfies are used solely to identify guests in event photos. No biometric data is sold, reused, or shared outside the platform.
Where is my data stored, and for how long?
All data is stored on secure Amazon Web Services (AWS) infrastructure in GDPR-compliant regions. Photos, selfies, and associated event data are retained for the period the event host configures, up to a maximum of 3 years from the event's creation, and hosts can set a shorter period or delete data at any time. After deletion, residual copies in encrypted backups are permanently destroyed within 35 days.
How does Kampfire keep my data secure?
Kampfire encrypts all data in transit and at rest using industry standards (TLS, AES-256), on secure AWS infrastructure with strict role-based access controls and real-time threat monitoring to prevent unauthorized access.
Can I request to delete my data?
Yes. Guests can request permanent deletion of their photos, facial data, or personal information at any time - either through the event host or by contacting contact@kampfire.events. Once deleted, data is removed from active systems immediately, and residual encrypted backups are permanently destroyed within 35 days.
Does Kampfire share or sell attendee data to third parties?
Kampfire never sells or rents your data. Data is shared only with the service providers required to deliver the product (such as AWS for facial matching and storage), under strict data processing agreements, and used exclusively for the personalized experiences attendees opt into.
Can I export my data or photos from Kampfire?
Yes. Guests can request a copy of their personal data or exported photo albums, and hosts can export workspace data based on their access level and subscription plan. To request a data export, contact your event host or email contact@kampfire.events with your request, including the event name and date.
Who has access to event data within Kampfire?
Only authorized workspace users (such as event hosts and managers) have access to their event data. Kampfire staff do not access private user data unless explicitly required for support, and even then, under strict privacy protocols.
Do you offer Data Processing Agreements (DPAs) for enterprise clients?
Yes. We offer DPAs to clients who require them, ensuring all data handling responsibilities are formally outlined in line with GDPR and other privacy laws. Our standard Data Processing Agreement is available in our legal library.
Does Kampfire support MFA, and where can I enable or disable it?
Yes. Kampfire supports Multi-Factor Authentication (MFA), and users can enable or disable it at any time from their account settings. To manage MFA, log in to Kampfire, go to Account Profile, open the Security tab, and toggle Multi-Factor Authentication on or off. Changes take effect immediately.
Is MFA mandatory for all Kampfire users?
No. MFA is optional and user-controlled by default.
What authentication method does Kampfire use for MFA?
Kampfire uses a time-based one-time passcode (TOTP) generated by an authenticator app such as Google Authenticator or Microsoft Authenticator.
Payment and billing
What subscription plans does Kampfire offer?
Kampfire offers flexible subscription plans based on the number of attendees and photos you need, with monthly or annual billing - annual plans provide better value. For full details, visit our pricing page.
What payment methods does Kampfire accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. For annual plans or enterprise accounts, we also offer invoicing upon request.
Can I upgrade my plan at any time?
Yes. You can upgrade your plan at any time from within your account. Any unused credits will carry over, and your new plan will take effect immediately.
What is the process for upgrading a workspace package?
To upgrade your workspace package, go to the main workspaces view and locate the workspace card. Click the three dots in the top right corner of the card and select "Upgrade." If the workspace package has already reached its limit, an upgrade button will also appear in the side menu.
What happens if I exceed my plan's limits?
If you exceed your attendee or photo limits, you'll be prompted to either upgrade your plan or purchase additional credits. Your workspace will continue to function, but some features may be limited until the upgrade is completed. Overage rates are listed on the pricing page.
Will I be charged automatically when my subscription renews?
Yes. Subscriptions renew automatically at the end of each billing cycle (monthly or annually) unless canceled beforehand. You'll receive a reminder before your renewal date.
Can I cancel my subscription at any time?
Yes. You can cancel your subscription at any time through your account settings. Your access will remain active until the end of your current billing cycle.
Do you offer refunds?
We offer a 7-day satisfaction guarantee on new subscriptions. After that, refunds are evaluated on a case-by-case basis. Please contact us for assistance.
How do I receive my invoice?
Invoices are automatically emailed to the account owner after each payment. If you need a copy, contact us and we'll be happy to send your invoices manually.
Who should I contact for billing questions or custom quotes?
For any billing inquiries or to request a custom quote, please reach out through our contact page.
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